Steve Dorfman
202.556.3235
Available for speaking, workshops, group training & media interviews
Impeccability: How to Create Remarkable Customer Experiences, Raving Fans & Increased Profits
Q: Do you know what distinguishes your business from all your competitors?
A: The secret to capturing market share lies in how impeccable your customer experience is … consistently.
Impeccability as a Brand: Google simplified search and today its sites account for more than 6% of all of the world’s Internet traffic. Apple’s products, retail establishments and customer experience all draw rave reviews and the company continues to increase market share. In fact, Apple recently posted record first-quarter revenue of $46.33 billion. Starbucks is so committed to its patrons that in late 2010, it enacted a new policy prohibiting baristas from creating more than two drinks at a time (only starting a second one while finishing the first). And Nordstrom has become the benchmark by which other companies measure themselves. It isn’t unusual to hear a business owner say, “We aspire to be the Nordstrom of the __________ business.”
Impeccability is the intersection of PRECISION and CARE. Hire Steve Dorfman to help you and your team explore what impeccability means for business success and to work with you to create a culture of impeccability in your organization. Through his highly interactive style, Steve will demonstrate how a culture of impeccability allows you to work smarter, not harder.
Attendees walk away with:
• A clear understanding of how impeccability is a cornerstone of business growth in 2012 and beyond
• Fresh action items to create impeccable experiences tailored specifically for your clients
• Personal i-SAT (Impeccable Service Aptitude Test) score
Book Steve Dorfman Now!
CLICK to Book Steve Now! Or call 202.556.3235
